Scheduled outage for Mendeley, ScienceDirect, and Scopus / evening of Aug. 01

ATTENTION: If you use any of the following Elsevier products (including ScienceDirect, Scopus, Mendeley and more), please be aware of the following scheduled maintenance outage on Saturday evening, August 1st, starting at 5 PM CDT.

UPDATE: Three of the Elsevier support blog posts discussing this outage can be found here:


Scheduled Service interruption for Elsevier Research Platforms,
Research Intelligence and R&D Solutions on August 1.

Dear Customer,

We would like to give you advance notice of an interruption of service for Elsevier platforms and solutions due to scheduled maintenance.

On Saturday, August 1, access to Elsevier platforms will be unavailable due to a scheduled maintenance for approximately 4.5 hours starting at 06:00 PM EDT. Please check the World Clock Time Zone Converter to convert the time in your local time.

The platforms and solutions involved are:

  • Elsevier Research Platforms: ScienceDirect, Scopus (including Author Feedback Wizard), Engineering Village, Mendeley
  • Research Intelligence: SciVal Funding
  • R&D Solutions: Reaxys, Embase, Geofacets

Each platform will be displaying a warning to users of this scheduled downtime, and during downtime, there will be a message informing users of the temporary unavailability of service.

To stay up to date with any developments follow the individual Twitter accounts for the products.

Thank you for your patience as we strive to update our products.

Elsevier Customer Service Team